Refund policy

At Mercy Moves, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.

We may offer a replacement or refund if your item arrives:

• damaged
• defective
• misprinted
• incorrect or different from what you ordered

Please contact us within 30 days of delivery at support@mercymoves.com and include:

• your order number
• a brief description of the issue
• clear photos showing the problem

Once we review your request, we’ll arrange an appropriate resolution.

Refunds approved by Mercy Moves will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For best results, please follow the care instructions provided on the product page.

Mercy Moves reserves the right to update this policy as needed.